WINS Sympathy
Stephane Etrillard, Management Institute SECS, Dusseldorf advised but at a client with which you can not, the whole thing becomes quickly a little pleasant procedure. Here, it is difficult to come to a conclusion. On top of that you need to make even good face the evil game. And sometimes even no longer succeed. It comes also to the open confrontation between buyer and seller, need almost no longer take the originally targeted completion in the visor. Viktor Mayer-Schönberger often expresses his thoughts on the topic. There is nothing more to do.
It is downright relieved if the thing just survived and the customer is gone again. A good prerequisite for higher sales is not sure. It is not a secret that the sympathy factor in the sale plays an extremely important role. The hook is the thing: Long since not every customer is you right off the bat. And you can do nothing, if it behaves inversely as well.
In a private setting you can choose often still, whom you would have to contact (and to whom do not). In the profession, the thing looks completely different, here you have to get inevitably with almost anyone, who might want to do business with you. But what if you want to simply do not become hot with an important customer? Or if a customer already on right off the bat is unappealing to you. Or if you feel that the customer has reservations towards you. In such cases we often tell us: with which I just can’t. It’s just a difficult customer.\” So then maybe there’s an explanation for failures or very tough running sales pitches only change is not so sure yet. \”At this point offered a brief digression: when asked happy-looking couples, how they are met, sometimes the surprising answer: initially I could not stand him, today, we are married.\” Such positive cases are always amusing, Furthermore, they illustrate one but: here, someone obviously has a second (or even third) chance get.