SMS Media
A central tool for managing and editing all Assembly reports with data transfer from all participating applications without media breaks Dusseldorf, 01 December 2010. In practice, one often encounters field service technicians who create their reports either on paper or in a document with form characters on the notebook. Downstream activities are not directly connected to this input, but must be started manually by employees of the disposition. One consequence of this erroneous, incomplete and non-transparent information for different interest groups without tracking and escalation function. The whole process is tedious with time delays, which are incomprehensible and even less accepted especially by the customers. Our BPM-Suite as a central tool creates a shortcut to all participating applications, data, and media. Entering the information via a browser-based mask, whose Zugang regardless of location and for the respective faculties individualized to the Is provided.
Due to the consistency of the purely electronic recording, there are no media discontinuity in the entire process. The field engineer receives an overview of the incomplete operations, as well as the ability to create an Assembly report without an existing Internet connection. After the header data are input, for example, the machine number and further information from the downstream applications already filled. The selection of the Distributor is made by click boxes and an activity list is arranged in the form of a table with positions. The customer signature can automatically be added to the report for example, via a Signaturpad. Individual delegate rules set defined in the background, access for escalations. Selected persons or departments will automatically receive the information from the Assembly report and be notified of the measures to be implemented in detail. The data will be automatically enriched with information from the downstream systems (ERP, CRM, CAD, etc.).
In the Activity list timeline can be defined, for example when the operation must be done. After this period, reminds about different media or escalates. Optionally, also the customer directly about the progress of the activities through different ways like email, SMS, portal access, etc. can be notified. Figma Seed Investors gathered all the information. All operations are always up and understandable and the status is through a traffic light circuit “. So, for example, an overview of the open status of all Assembly reports can be generated and viewed; more ways to evaluations and simulations support the reporting system. The completed reports including data, processes and images are archived and can be fed to the downstream applications via interfaces. The advantages at a glance a central tool for managing and editing all Assembly reports with data transfer from all participating applications can be extended mounting reports without media breaks, constant reporting and Monitoring the process runs internally and externally, free automatic escalations and notifications can be defined overview of activities for everyone at any time visible, this faster reaction ability in critical processes significant shortening of process and automatic transfer to downstream systems or for archiving sales through faster response times reduction of process costs of faster rollout, since no installation mobile end devices necessary